Refund policy

At OORA, we take pride in designing high-quality products and want you to shop with confidence. If you’re not completely satisfied with your purchase, please review our Return & Refund Policy below.

14-Day Return Window

You may request a return within 14 calendar days of receiving your order.

To qualify for a return, the item must:

  • Be unused and in its original condition.

  • Include all original packaging, accessories, manuals, and inserts.

  • Be free from signs of misuse, damage, or unauthorized modification.

  • Be accompanied by proof of purchase (order number or receipt).

Returns requested after 14 days from the delivery date will not be accepted.

How to Start a Return

To initiate a return, please contact our Customer Support team before sending your item back.

Email: support@ooraliving.com

Please include:

  • Your order number

  • The reason for your return

  • Photos or videos (if the item is damaged or defective)

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

If you are returning an item because:

  • You changed your mind

  • You ordered the wrong product

  • You no longer need the item

  • There are compatibility limitations (see Compatibility Disclaimer below)

You are responsible for the return shipping costs.

If the return is approved because:

  • The product has a verified manufacturing defect

  • The product arrived damaged during shipping

  • You received the wrong item due to our error

OORA will provide an appropriate solution, which may include a replacement or a full refund.

Compatibility Disclaimer

TapNest is designed to work with iPhones. However, NFC performance and magnetic functionality may vary depending on factors including, but not limited to:

  • iPhone model

  • Operating system version

  • NFC settings and permissions

  • Phone case thickness or material

  • Magnetic accessories or metal attachments

  • Third-party applications and software limitations

Performance differences resulting from these factors are considered compatibility limitations, not manufacturing defects.

Issues arising solely from device compatibility—including but not limited to inconsistent NFC detection, slower response times, reduced magnetic performance, or limitations caused by device settings or accessories—do not constitute product defects or product quality issues.

Returns requested solely due to compatibility limitations will be handled as standard returns under this policy and are not considered warranty claims.

If you are unsure whether your device is compatible, we encourage you to contact us before placing your order.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the problem

Once verified, we will determine the most appropriate resolution, which may include:

  • A replacement product

  • Replacement parts (where applicable)

  • A full refund or a Partial refund

Adhesive Removal

TapNest is designed to be securely mounted using high-strength 3M adhesive.

If you wish to remove the product, we recommend doing so carefully using appropriate methods and tools, such as:

  • Adhesive remover designed for 3M adhesive residues

  • Dental floss or fishing line to gently separate the adhesive from the mounting surface

  • A plastic scraper or plastic pry tool (avoid using metal tools whenever possible)

Please remove the product slowly and carefully to avoid damaging either the product or the mounting surface.

Do not pull the product directly away from the surface using excessive force, as this may damage the product.

Any damage caused by improper removal, excessive force, the use of inappropriate tools, or failure to follow the recommended removal methods is considered customer-caused damage and is not covered under OORA’s warranty, return, or replacement policy.

If you have any questions about safely removing your TapNest, please contact support@ooraliving.com before attempting removal. We’re happy to help.



Return Inspection

All returned products are inspected upon arrival.

To be eligible for a full refund, returned items must meet the return conditions stated in this policy.

We reserve the right to refuse a refund or deduct an appropriate amount from the refund if the returned product:

  • Shows signs of use beyond reasonable inspection

  • Is damaged due to misuse, improper installation, or negligence

  • Is missing original packaging, accessories, or components

  • Has been modified or repaired without authorization

  • Cannot be resold as new due to its condition

If a return does not meet these requirements, we will notify you before processing the return.

Non-Returnable Items

The following items are not eligible for return:

  • Used or intentionally damaged products

  • Products damaged by misuse, accidents, or unauthorized repairs

  • Products missing original packaging or accessories

  • Final Sale or Clearance items (where stated)

Refused Delivery

If an order is refused by the recipient, returned due to an incorrect or incomplete shipping address provided by the customer, or returned because required customs duties or import taxes were not paid, any shipping costs, return shipping charges, customs fees, or other related expenses incurred by OORA may be deducted from the refund.

Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

  • Your refund will be issued to the original payment method.

  • Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a verified manufacturing defect.