Order Processing

• Orders are typically processed within 1–3 business days.
• During new product launches, promotions, or holidays, processing may take slightly longer.

Shipping Origin

Our products are currently shipped directly from our manufacturing and fulfillment partners in China.

Estimated Delivery Times

Delivery times vary depending on your location.

• United States: 7–12 business days
• Canada: 7–14 business days
• Europe: 7–15 business days
  
• Other countries: 7–20 business days

These are estimated delivery times and are not guaranteed.

Tracking

Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number.

Please allow 24–72 hours for tracking information to update.

Customs & Import Taxes

Most orders arrive without additional charges, but customs policies vary by country.

Any import duties, VAT, taxes, or customs fees required by your local government are the responsibility of the customer.

OORA is not responsible for delays caused by customs clearance.

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Incorrect Address

Please make sure your shipping address is correct before completing your purchase.

If an incorrect or incomplete address is provided:

• We cannot guarantee successful delivery.
• Orders returned due to an incorrect address may require additional shipping charges for reshipment.
• We are unable to issue refunds for packages lost because of incorrect address information provided by the customer.

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Lost or Delayed Packages

If your tracking has not updated for several days or your package appears delayed:

Please contact us at support@yourdomain.com.

We will work with the shipping carrier to investigate the shipment.

Please note that shipping delays caused by weather, customs inspections, holidays, carrier disruptions, or other events outside our control are not eligible for compensation.