Shipping policy

Order Processing

  • Orders ship within 1 business day. Orders placed on weekends or holidays ship on the next business day.
  • During new product launches, promotions, or holidays, processing may take slightly longer.

Shipping Origin

Our products are currently shipped directly from our manufacturing and fulfillment partners in China.

Where We Ship

We currently ship to the United States, Canada, the United Kingdom, Japan, South Korea, Malaysia, New Zealand, Singapore, Thailand, Hong Kong, Macao, and Taiwan.

We don’t ship to other countries yet.

Shipping Rates

Free standard shipping is available on orders of $49 USD or more (or the equivalent in your local currency) to every destination listed above, except Alaska, Hawaii, U.S. territories, and APO/FPO addresses.

Orders under $49, and orders shipped to Alaska, Hawaii, U.S. territories, and APO/FPO addresses, are charged the standard shipping rate shown at checkout.

Express shipping is available to the United States and Canada for an additional charge.

Estimated Delivery Times

Delivery times vary depending on your location.

  • Contiguous United States: Standard delivery is estimated at 5–10 business days. Express delivery is estimated at 4–7 business days. Delivery times begin after order processing and exclude weekends and holidays. Alaska, Hawaii, Puerto Rico, and other US territories are excluded.
  • Canada: 5–10 business days
  • United Kingdom: 5–10 business days
  • Asia Pacific (Japan, South Korea, Malaysia, New Zealand, Singapore, Thailand, Hong Kong, Macao, and Taiwan): 4–8 business days

These are estimated delivery times and are not guaranteed.

Tracking

Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number.

Please allow 24–72 hours for tracking information to update.

Customs & Import Taxes

Most orders arrive without additional charges, but customs policies vary by country.

Any import duties, VAT, taxes, or customs fees required by your local government are the responsibility of the customer.

oora is not responsible for delays caused by customs clearance.

Incorrect Address

Please make sure your shipping address is correct before completing your purchase.

If an incorrect or incomplete address is provided:

  • We cannot guarantee successful delivery.
  • Orders returned due to an incorrect address may require additional shipping charges for reshipment.
  • We are unable to issue refunds for packages lost because of incorrect address information provided by the customer.

Lost or Delayed Packages

If your tracking has not updated for several days or your package appears delayed:

Please contact us at support@ooraliving.com

We will work with the shipping carrier to investigate the shipment.

Please note that shipping delays caused by weather, customs inspections, holidays, carrier disruptions, or other events outside our control are not eligible for compensation.